mbaji Terms & Conditions

To be eligible to register and maintain an mbaji account, you must satisfy all of the following conditions at the time of registration and throughout the period your account remains active:

• You must be at least 21 years of age. mbaji enforces a strict minimum age of 21 for all account holders and game participants. This threshold is set to align with responsible gaming standards applicable to online gambling platforms.
• You must be registering and playing as an individual in your own name, for your own account only. Corporate accounts, shared accounts, or accounts operated on behalf of another person are not permitted.
• You must not be a current employee, contractor, director, officer, agent, or affiliate of mbaji, or an immediate family member of any such person, when engaging in real-money gaming on the platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction. If you are uncertain about your legal capacity, seek independent legal advice before registering.
• You must not be subject to any active self-exclusion order, either requested by you on mbaji or imposed through another gambling operator, at the time of registration.

mbaji reserves the right to request documentary evidence of eligibility at any time, including during KYC review prior to the player's first withdrawal. Documents typically required include a valid National Identity Card (NID), passport, or other government-issued identification. Submission of false eligibility information is a material breach of these Terms and will result in immediate account suspension and forfeiture of funds.

All financial transactions on mbaji are conducted in Bangladeshi Taka (BDT). Supported methods for Bangladesh players include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. The deposit method used must match the withdrawal method — funds may only be returned to the same source from which they were deposited. mbaji does not accept deposits from or process withdrawals to third-party accounts.

Withdrawal requests are subject to KYC verification being complete before any funds are released. Once KYC is approved, mobile wallet withdrawals (bKash, Nagad, Rocket) are typically processed within 1 to 6 hours and bank transfers within 1 to 3 business days, measured in Bangladesh Standard Time (BST, UTC+6). mbaji does not guarantee specific processing times but commits to processing all approved requests in the order received without unreasonable delay.

mbaji does not charge platform-level deposit or withdrawal fees. However, your mobile wallet provider or bank may apply their own transaction fees, for which mbaji bears no responsibility. Check with your payment provider regarding applicable fees before initiating a transaction.

mbaji is committed to promoting responsible gaming practices. Gambling is intended to be an enjoyable recreational activity — not a method for generating income — and no player should gamble with money they cannot afford to lose. If gambling is causing financial, emotional, or social harm to you or someone you know, we strongly encourage seeking professional help immediately.

mbaji provides the following responsible gaming tools, accessible directly from your account settings at any time without delay:

• Deposit Limits — set daily, weekly, or monthly caps on total deposits into your mbaji account. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period before activation.
• Session Time Reminders — set alerts for when a defined session duration has elapsed, helping you monitor and manage time spent on the platform.
• Temporary Self-Exclusion — suspend your account for a defined period (minimum 24 hours, maximum 6 months). During exclusion you cannot log in, deposit, or bet. The period cannot be shortened once activated; it can only be extended.
• Permanent Self-Exclusion and Account Closure — permanently close your account at any time by contacting mbaji support via live chat or email. Permanent closure is irreversible. Any pending withdrawals will be processed to the payment method on file before closure is finalised.

mbaji reserves the right to suspend or permanently close any player account, with or without prior notice, in circumstances including but not limited to: breach of these Terms; suspected fraudulent activity; suspected underage gambling; account inactivity exceeding 12 consecutive months; receipt of a self-exclusion request from the account holder; or where required by applicable law or a competent authority.

In the event of account closure not related to a Terms breach or fraud investigation, any verified balance remaining in the account will be returned to the player via their registered payment method within a reasonable processing period. Where closure follows a confirmed breach of these Terms, mbaji reserves the right to withhold balances pending the outcome of any investigation, and may permanently forfeit balances where the breach involved fraud, money laundering, or bonus abuse.

Players may voluntarily close their mbaji account at any time by contacting support via live chat or at [email protected]. Voluntary closure requests are processed promptly. Players who have self-excluded may not reopen their account until the exclusion period has fully expired.

To the maximum extent permitted by applicable law, mbaji shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of or inability to use the mbaji platform, including but not limited to loss of winnings, loss of data, loss of revenue, or any other economic loss, even if mbaji has been advised of the possibility of such damages.

mbaji's total aggregate liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim. mbaji does not exclude liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited by applicable law.

For all enquiries, account issues, or formal complaints related to these Terms, contact mbaji using the details below. mbaji commits to acknowledging all formal written complaints within 2 business days and providing a substantive response within 5 business days. All communications should be in English. Response times are measured in Bangladesh Standard Time (BST, UTC+6).